Everybody queues, no matter who they are. If you have consumers who have to wait for your services or products, then managing their wait can turn it from a frustrating experience to a rewarding one - for them and you.

ESS and Qm Group are helping some of the biggest retailers and financial organisations do better business. 

Qm Group, originators of the 'Cashier No. 3' queue management system,  have changed the way Britons queue - and in so doing made businesses more profitable. 

We call it 'Valuing the waiting experience' and have installed over 7,000 systems for organisations like Boots, HSBC, the Post Office, Argos and M&S.

Our skills and products can make waiting in a queue a much more rewarding experience for your consumers - and benefit your organisation too. It can bring brand loyalty to your business by impressing consumers with the efficiency of your service. It can increase spend per square metre. And it could bring marked improvements in staff productivity.